Howard County Department of Social Services
information provided by: the Howard County Mental Health Authority
Emergency financial and housing assistance for persons in crisis, child protective services, food stamps, income maintenance, medical assistance, adoption and foster care. Applications are accepted Monday, Tuesday, Thursday and Friday 8:00 – 11 a.m. 1st Weds. Of the month 5:00 – 6:15 p.m. Must sign-in with a representative upon arrival.
Record last updated: Apr 29 2013 3:01PM
All comments are subject to review. If it's decided that a comment is inappropriate then it will be deleted from the site.
8/31/2012 4:11:42 AM
Poor. I've had need to interact with this agency twice about my adopted son's medicaid benefit. Both times were a monumental waste of time for what turned out to be relatively easy fixes. Unresponsive, won't return phone calls, run-around/pass-around games, not a single call back in two months of trying which means I'll have to waste another half-day of work to go over there in person.
8/28/2014 12:09:28 PM
Unbelievable!!! I have worked for Social Services so I realize how tough it is to carry large caseloads but that EVERY line I call is directed to voice mail is ridiculous! Perhaps if there was an information desk that could at least direct your call to the appropriate voice mailbox. I called general number and was transferred around, reaching a voice mailbox each time. I just needed to know who the case worker was and how to contact them. I didn't care if I reached them by phone, voice mail, email or whatever. Just basic directory information. geesh!!!!
3/11/2015 6:46:34 PM
With an appointment, which was assigned by the agency, I sat for almost 3 hours and had to leave and go to work. I returned the next day, was told that they will copy the documentation which they previously requested , I got a receipt and was told I could leave. When I asked why this wasn't done the day before when I waited for 3 hours, I was told that it's because yesterday I had an appointment and today I didn't, so they'll accept copies of what I brought. Now, 2 months later, I received a suspension letter, because I missed the appointment 2 months ago. The place is nuts!
Howard Co Resident
1/12/2016 9:24:21 AM
Social Services needs to get a handle on customer services skills. Poor staff, poor interaction with customers, very disrespectful and long wait time. No one seems to help. Calling the offices and or case manger, go directly to voicemail without a return call back. Horrible place to conduct business.